DISCOUNTS

Quantity discounts are available when placed in a single order. Also, OEM/reseller discounts are available on an order or contract basis. Contact our sales department for details.

QUOTATIONS

All quotations made by Commtech are valid for 60 days.

30 DAY NO-RISK RETURN POLICY

Simply have your purchasing department issue an Evaluation Purchase Order. Return of the unit(s) in original condition and in the same packing box(es) within 30 days will void that P.O. and our invoice.

COMMTECH PRIVACY POLICY

For complete details regarding our privacy policy, please visit our Privacy Policy page.

RETURNS

To return any product for warranty repair, out-of-warranty replacement, or any other reason:

Call our Customer Service department and obtain a Return Material Authorization (RMA) number. When shipping the unit(s), be sure to have that number appear on the outer label. This will expedite handling of your return. Ship the unit(s) prepaid. We will pay any return shipping for warranty repairs.

If you are returning the unit for out-of-warranty repair or replacement, request your purchasing department to issue a purchase order in the amount that will be quoted to you by our Customer Service Department. This quote will be made after a repair evaluation has been completed.

If you are returning the product for credit, a 15% restocking fee may apply.

REFUNDS

All sales are binding and are subject to a restocking charge if a return is required. If a product is returned, the restocking charge is 15% of the value of the product. Any product returned with irreparable damage will not be eligible for refund.

FASTCOM® LIMITED LIFETIME WARRANTY

Commtech’s entire FASTCOM® product line is covered by a limited lifetime warranty against defects in workmanship. This warranty is available only to the original purchaser and only covers defects in our workmanship. Any FASTCOM® board that is returned to Commtech will, at the option of Commtech, be repaired or replaced at no charge — except for circumstances excluded by this warranty.

A Return Materials Authorization Number (RMA#) must be obtained from Commtech before a return will be accepted. Please contact us via telephone or email to obtain an RMA #. You are responsible for shipping charges when you return a FASTCOM® board to Commtech. We will pay the shipping charges to send the board back to you, if a defect in workmanship is found. However, if no defect in workmanship is found, or the board is not found to be defective, or any of the following warranty exclusions occur, you will be responsible for shipping charges both ways.

Warranty Exclusions

This warranty does not cover problems or damage resulting from, but not limited to the following:

1. Any modification, misuse, abuse, disassembly misapplication, or unauthorized repair by anyone other than Commtech.
2. Any improper operation, including any use not in accordance with any verbal product instructions or documentation.
3. Connection to an improper voltage supply or ESD damage.
4. Any other cause not related to workmanship.

Non-Warranty Repairs

We can provide a quote for non-warranty repairs upon request.

Limitation of Liability

Commtech shall not be liable for any special, incidental, indirect, or consequential damages whatsoever, including but not limited to loss of profits, revenue, or data (whether direct or indirect), or commercial loss for breach of any express or implied warranty on your product even if Commtech has been advised previously of the possibility of such damages. Commtech’s liability, in any case, shall not exceed the original product purchase price.

NON-REPAIRABLE REPLACEMENT

If any Commtech product is damaged such that it cannot be repaired, you can return it to Commtech for replacement under our Non-Repairable Replacement policy regardless of the cause of damage. Commtech will replace the unit at 60% of the then-current list price.